Refund Policy

TL;DR

• 14-day money-back guarantee on the first paid subscription per account. Email within 14 days of the first charge and we'll refund in full.
• Annual plans get a prorated refund of the unused portion if you cancel within 30 days of purchase.
• Monthly plans are non-refundable after the 14-day guarantee — cancel any time and you keep access through period-end.
• No refunds for service downtime under 4 hours / month.

1. The 14-day guarantee

The first paid subscription on any mySkua account is covered by a 14-day money-back guarantee, no questions asked. To claim it:

• Within 14 days of the first charge, email billing@myskua.com from the address registered to your account.
• Include the Stripe invoice number (visible in the Stripe Customer Portal: Account → Subscription → Manage billing).
• We process the refund within 3 business days. It typically appears on your card statement in 5–10 banking days, depending on your bank.

The guarantee covers the first paid subscription only — repeated cancel-and-resubscribe cycles to claim multiple refunds are not in scope.

2. Annual plans — 30-day window

Annual plans (Pro $790 / Scope $1990) get the same 14-day no-questions refund, plus a longer window: within 30 days of purchase you may request a prorated refund of the unused portion. Example:

• You subscribe to Pro Annual at $790 on January 1.
• You cancel on January 20 (day 20 / 365).
• Refund = $790 × (365 − 20) / 365 = $746.85.

After the 30-day window, annual subscriptions follow the same rule as monthly: cancel anytime, no further charges, access continues to period-end.

3. Monthly plans after 14 days

Monthly subscriptions are non-refundable after the 14-day window. You may cancel at any time through Account → Subscription → Manage billing; access continues to the end of the current billing period and then drops to Free.

4. Cases where we will not refund

• You used the service substantially during the billing period (sent more than 20 broadcasts, added more than 100 subscribers per bot, or imported more than 500 users).
• The account is being terminated due to a breach of the Terms of Service.
• The refund request comes more than 30 days after the original charge.
• The charge was contested via the issuing bank (chargeback). Once a chargeback is opened, we will respond inside Stripe — we cannot also refund manually.

5. Service-credit policy for downtime

For sustained outages exceeding the 99.5% monthly availability target stated in the Terms, paid customers may request a service credit (not a cash refund) of 1 day per hour of unscheduled downtime, up to 30 days per month. Apply within 30 days of the incident.

6. Plan changes (proration)

Upgrades take effect immediately; Stripe pro-rates the unused portion of your current plan as a credit toward the new plan. Downgrades take effect at the next billing cycle — you keep the higher plan's capabilities until the cycle rolls over.

7. Chargebacks

Please contact us before opening a chargeback — we'd rather settle directly and most disputes are misunderstandings we can resolve in an email. Chargebacks cost both parties Stripe's dispute fee even if we resolve them.

8. EU/UK consumer rights

If you are a consumer in the European Union or the United Kingdom you also have a statutory 14-day right of withdrawal for digital services that you have not yet substantially used. Where this right applies it runs in parallel to (not on top of) the 14-day guarantee above.

9. How to ask for a refund

One email is enough: billing@myskua.com. Subject line “Refund request”, include your account email and the Stripe invoice number, and a one-line reason (helps us improve the product, but you are not required to justify a 14-day claim).

10. Changes to this policy

We may update this policy. Material changes will be announced at least 30 days before they take effect via email or in-app banner. Refund requests are always evaluated under the policy in effect on the date of the original charge.

See also: Terms of Service · Privacy Policy.